When an organisation isn’t listening, here’s how to make it listen.
A claim rejected without reason. A refund promised months ago. A bank that won’t reverse a wrong charge. A government file that hasn’t moved. Most of these can be solved by writing to the right person, in the right way, and escalating step by step. We show you how.
Step 1: Write a Complaint That Gets a Reply
State the facts, dates and reference numbers. Say clearly what you want and by when. Keep it firm and polite, and always keep copies. Ready-to-use complaint templates included.
Step 2: Escalate Inside the Organisation
If customer care doesn’t help, go to the grievance officer or nodal officer. Most companies list them on their website. Quote your earlier complaint number every time.
Step 3: Go to the Regulator or Ombudsman
- Banks and payments: RBI Integrated Ombudsman
- Insurance: Insurance Ombudsman and IRDAI’s grievance system
- Telecom and internet: the operator’s appellate authority
- Products and services: National Consumer Helpline
Step 4: Consumer Commission
When nothing else works, you can file a case with the Consumer Commission, often without a lawyer. We explain the process in simple steps.
Government Offices
- RTI: how to file a Right to Information request online and what to do if you get no reply
- CPGRAMS: the central portal for complaints against government departments
- State grievance portals and helplines
Property and Housing
Registry, mutation, society NOCs, builder delays and what to do when paperwork gets stuck.
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Stuck with an organisation right now?
Tell us what happened and we’ll help you plan your next step.