Solved: Faulty LED Bulb Replaced Under Warranty by Email

A real case we handled. The customer’s name and order details are kept private.

A Halonix motion-sensor LED bulb bought in November 2023 stopped working within a few months. It was still under warranty.

The problem

• Small items like bulbs are easy for companies to ignore.
• There was no store to walk into, and phone support wasn’t getting anywhere.

What we did

1. Emailed customer care with the invoice attached on 30 March 2024, said the bulb was faulty, and gave the full shipping address for the replacement.
2. Saved the complaint number. Halonix registered the complaint on 1 April 2024 and sent a complaint number.
3. Followed up on the same thread four weeks later, quoting the complaint number and asking for the status.

The result

Halonix replied with courier tracking details: the replacement bulb had been dispatched free under warranty, about four weeks after the first email.

What you can learn from this

• Keep invoices for small electronics. Many bulbs, fans and chargers carry 1 to 2 years of warranty.
• Email beats phone. Attach the invoice and give your full address in the first message.
• Always note the complaint number, and quote it in every follow-up.
• If nothing moves in a week or two, send a short, polite reminder on the same thread. Repeat until it ships.

If a company still won’t help, register a free complaint with the National Consumer Helpline: call 1915 (8 AM to 8 PM) or WhatsApp 8800001915. It forwards your complaint to the company.